Refunds and cancellation

sidereal.chat sells one thing: a monthly subscription at ₹199/month, billed by Razorpay. This page explains how to cancel it, what happens to your access when you do, and when we refund.

What is free

Your first chart, its full birth reading, and your first two questions cost nothing and never require a payment method. You can use the service that far and stop, and you will not have been charged.

How to cancel

Write to madhurishkatta97@gmail.com from the email address on your account and ask us to cancel. We action it within two working days and reply to confirm. Deleting your account from your account page also cancels the subscription automatically, before anything is deleted.

You can also cancel from your Razorpay subscription confirmation email, which carries a management link.

What happens to access when you cancel

You keep access until the end of the period you have already paid for. Cancelling on day 3 of a month does not cut you off on day 3; the subscription stops renewing and access continues to the end of that billing period. After that date, unlimited questions and monthly transit readings stop.

Nothing you already have is deleted. Your chart, your birth reading, and every question and answer remain in your account and readable after the subscription ends. You return to the free tier: your existing reading stays, and new questions beyond the free allowance need a subscription again.

Deleting your account is the separate, permanent action, and it does remove everything. See the privacy policy.

Refunds

We refund in these cases:

• Duplicate or repeated charges. Charged twice for the same period, or charged after cancelling — refunded in full, always.
• The service did not work. If readings or answers failed through a fault on our side for a meaningful part of a billing period, and we could not fix it, we refund that period in full.
• Charged by mistake within 7 days. If you subscribed by accident and tell us within 7 days of the charge, we refund it in full, whether or not you used the service.

Outside those cases we do not refund part-used months. If you cancel midway through a period you keep access to the end of it rather than receiving money back for the remainder.

How to request a refund

Write to madhurishkatta97@gmail.com from your account email with the payment date and the reason. We reply within two working days. Approved refunds are issued to the original payment method and take 5–7 working days to appear, which is Razorpay's and your bank's timeline rather than ours.

Failed payments

If a renewal fails, Razorpay retries it. If the retries fail the subscription is halted and paid features stop. Your data is untouched and you can subscribe again at any time.

Price changes

If the price changes we will tell you before your next renewal, and you can cancel before it applies. We will not change the price of a period you have already paid for.